Privacy Policy
The Friends of Dover Castle customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Post
FODC The Keep Yard Office, Dover Castle, DOVER, Kent, CT16 1HU
Email
graham@dover-castle-friends.org.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
We collect or use the following information for membership purposes:
- Names and contact details
- Purchase or membership history
- Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Public task
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Public task
Our lawful bases for collecting or using personal information for membership are:
- Public task
Where we get personal information from
- People directly
- Pay Pal
How long we keep information
The security of your information is paramount to us.
We regularly review our measures to ensure they are up to date and in line with latest developments, particularly when we are handling payment information.
We store your data within the United Kingdom.
We will keep your personal data for no longer than is necessary for the purposes of membership and contact.
If we dispose of your information, it will always be done securely.
Who we share information with
Other organisations
- We are legally obliged, on occasions, to share personal information with English Heritage
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy
notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
28 May 2024